Randolph Nicholas

5736 Fieldstone Dr.

Lithonia, GA 30038

678-640-8479

r_nicholas@bellsouh.net

 

KNOWLEDGE OF:

• 4GLTE Wireless              • Metro Ethernet Circuits              • 1GIG ALU 7705

•  Sonet/ DWDM SDH                  • BFD                                               • DS0, DS1, DS3, OC3, OC48

•  IPA ALU 7750              • Ericsson SP210                • Ericsson SP310

•  Secure CRT              • E-Line/E-Lan                • Spirent/Q Scope

•  OSPF              • MAC Address                • Vlans

•  SSH Commands              • Telnet                • IP Address

•  7 Layers of OSI                                • REACT Testing System                     • GPRS/UMTS

•  Ciena                                            • Copper & Fiber Facilities                     • Wireless-Technology

• Ericsson, Alcatel/Lucent, Samsung Routers IPA                                    • Ping/ARP

 

CAREER HIGHLIGHTS

• Problem Solving: Utilized critical thinking and creative problem-solving abilities to resolve                                              

   complex system problems, and receive multiple Customer Service Awards.

• Technical Skills: Strong technical troubleshooting and analysis skills balanced with strengths

   in communication, teamwork and relationship management.

• Communication: An effective communicator with solid professional abilities, a strong work

   ethic, and a commitment to excellence.

 

PROFESSIONAL EXPERIENCE

Ericsson/Sprint/Apex Systems                                                                                    Sept 2013-Present

NOC Network Control Technician Tier II

•Responsible for maintaining Sprint wireless network chronic issues on 3G technology and     

4G LTE using method of escalation to resolve any road block in a timely manner. Troubleshooting Metro Ethernet Circuits from layer 1 to layer 3.

•Testing experience on the following vendor elements Alcatel-Lucent ALU 7750 and ALU 7705.

  Ericsson SP210 & SP310 Routers.  Samsung ASR 901 and ASR 9010 routers using Spirent-Q-

  and Secure-CRT.

• Responsible for verifying VLANS and CIR for Metro Ethernet sites and the amount of traffic  

riding back and forth at the cell site, also in addition responding to network outage by isolating  issue and engaging carriers and field dispatches towards network resolution in a timely manner.              

 

Publix Supermarket                                                                                                                Atlanta, Georgia

  Customer Service/Distribution Associate                                                                      July 2010-Dec 2013

• Provide superior customer service by assistant & educating customers with products in retail

   store.

• Work in distribution department of the business selecting orders for retails stores in a strict and

   efficient manner while keeping warehouse clean, reducing shrink damages and getting

   warehouse ready for the next day work.

• Offloading and reloading delivery trucks.

• Replenish shelves in store with products.

 

AT&T INC.                                                                                                                                 Tucker, Georgia

  Network Telecommunication Technician                                                                      Aug 1998-Jun 2009

• Provisioning special complex circuits while working with other internal departments and

   vendors on turn-ups of PRI, BRI and Frame Relay Circuits and also provisioning and turn-up

   of trucks DID and ISDN circuits while verifying complex translations thru DMS switch and

   Lucent 5E switch.

• Test and turn-up of T1’s Circuits with Network Central office and field technicians in a timely

   manner while making proper documentation.

• Check for any alarms on sonnet rings by monitoring low speed cards.

• Ensured high quality service, efficient circuit turn-up for customers, and configuration by

analyzing systems and performing a series of performance tests one equipment facilities,  

   trucks, and special services circuits.

• Proficiently utilized computer terminals associated with operations supports systems including

NMA, REACT, INTAS, GRETA, TEMS, SOCS, TIRKS, SARTS, LMOS, COSMOS and

  PREDICTOR.

• Prepared and documented daily log to record and maintain history of test results and any

  actions taken.

• Acting Supervisor for Network Resale Operation Group.

• Overseeing all service orders and provisioned, all road blocks are resolved, circuits are tested

  and turn-up in a timely manner while meeting company goals and expectations by going 

  beyond the call of duty for any service order that is in jeopardy of being missed for any reason

within company control.

• Supervising a group of 20-25 technician in a fast pace high pressure call center with very high

call volume environment while meeting project deadlines and keeping customers satisfied.

• Training less experience and new technician on Trunks, DID, 5ESS, DMS switch, PRI, BRI

  circuits.

• Team leader for Network Resale Operation Group.

• Successfully perform lice Circuit Grooms on DS0, DS1, DS3, OC12 and OC48 maintenance   

  window in a timely manner with minimum customer down time as possible while delivering   

  superior customer service.

 

Scientific Atlanta                                                                                                                Atlanta, Georgia

  RF Technician                                                                                                                Jul 1995-Jul 1998

• As a RF Technician my responsibilities was to testing and troubleshooting systems amplifiers using HP    

  Network Analyzer, documentation of any system amplifier failures.

• Train and assist less experience technicians.

• Assist in updating test procedures.

 

ADDITIONAL SKILLS

• Ability to resolve internal and external customer issues and escalations in a timely manner

under very stressful situation.

• Ability to work independently with minimum or no supervision.

• DACS, Fujitsu, Cisco, Tellabs 5500 and Alcatel switch testing.

• Ability to interpret test results on DS0 and DS1.

• Ability to handle high volume inbound calls while providing superior customer satisfaction.

• Extensive experience with LEC, CLEC interface and understanding of processes and  

   procedures in circuits provisioning.

• Ability to prioritize workload effectively.

• Troubleshooting Analog & Digital Circuits for Customers.

• Extensive Experience Answering Multiple phone lines.

• Excellent Communication and Verbal Skills.

• Excellent Multi-Tasking Skills

• Team Player.

 

EDUCATION                                                                                                                                                         

DEVRY INSTITUTE OF TECHNOLOGY                                                        Atlanta, Georgia

Associate of Applied Science in Electronics